For most IT organizations, there is pressure to manage IT as a business and not as a cost center. This has a ripple effect across multiple dimensions in an enterprise - extending from technology, processes and services to people and governance. As aggregators of services, the new operating model should touch every part of the enterprise, changing the very definition of a stakeholder. A careful enterprise-wide evaluation of needs, expectations and risks across stakeholders is critical to the adoption of a new operating model.
IT as an important leader of a business strategy and the optimization of it will allow the company to adapt quickly to rapidly changing business environments, as well as avail to new business opportunities and markets. Adapting a new operating model helps enable a closer partnership between IT and the business, and facilitates a flexible IT architecture and processes. This model works across levels to plan and fund new IT projects. It helps deliver business capabilities to support new and altering business demands while building a more responsive and dependable architecture.
To keep up with the rapidly shifting patterns in consumption, companies must provide an integrated customer experience across channels of communications.